ČS Hoffer, Nová stráž (HU)

The distribution points provide the following services:

• registration,
• signing Contracts on the Use of Specified Road Sections under the Prepaid Toll Regime,
• signing Contracts on the Provision of the On-Board,
• On-Board Unit provision,
• receipt of a deposit i.e. securing a liability to return an undamaged OBU and its accessories
• replacement of a damaged and non-functioning OBU by a functioning one including the receipt of a potential additional payment for the OBU if the OBU damage is caused by a vehicle operator or by a driver,
• taking back the On-Board Unit including the receipt of application for refunding the deposit for the On-Board Unit to the customer if the claim is assumed i.e. there are no arrears recorded and the On-Board Unit is returned non-damaged and fully functioning
• receipt of prepaid toll (credit),
• refunding of unused prepaid toll,
• receipt of supplementary toll,
• providing the statement of toll transactions in hardcopy or electronic form,
• advisory on Electronic Toll Collection,
• receipt of reports on technical problems,
• receipt and solving of complaints, claims and suggestions.