The following list includes situations that customers most often encounter in connection with toll payment. The following guidelines of the System Operator are intended for customers in these situations and they are divided according to individual topics and presented in the form of recommended steps for how to deal with a specific situation (see the definition of the term "System Operator" in the Glossary of terms section).
The guidelines of the System Operator specified below are for information only. All rights and obligations of customers are governed by the relevant provisions of Act No. 474/2013 Coll. on Toll Collection for the Use of Specified Road Sections and on amending and supplementing certain acts, as well as relevant provisions of the General Terms and Conditions of the Toll Collection Administrator available in the Customer Services section, Documents for download (see the definition of the term "Toll Collection Administrator" in the Glossary of terms section).
List of topics