If there is a malfunction or damage to the OBU while driving on the Specified Road Sections, the vehicle driver is required to park the vehicle at the nearest location enabling safe parking of the Vehicle and report the malfunction or damage of the OBU to the System Operator on the Customer Service Line. For the purpose of identification, the vehicle driver shall provide the System Operator with his/her first name and surname or the company name or the vehicle operator's name, the vehicle LPN and the approximate location of the vehicle. The System Operator shall provide the Vehicle Driver with an event code and the driver may continue to drive only to the nearest Contact or Distributor Point according to the System Operator's instructions. Continuing in driving shall not be charged unless in case it is proven that the OBU malfunction or damage was caused by the vehicle operator or the vehicle driver intentionally.
If the Vehicle Operator and / or the Vehicle Driver finds an error in the OBU settings after completing a journey on a Specified Road Section, it shall be obliged to immediately notify the System Operator of the data necessary for correct calculation of the toll.
In the event of theft, loss or destruction of the OBU, the vehicle operator and / or the vehicle driver shall be obliged to report theft, loss or destruction of the OBU to the System Operator on the Customer Service Line. For the purpose of identification, the vehicle operator and / or the vehicle driver shall provide the System Operator with his/her first name and surname or the company name or the vehicle operator name and the vehicle LPN. The System Operator shall provide the vehicle operator and / or the vehicle driver an event code and deactivate the OBU in the electronic toll system.
If the OBU has been used by an unauthorized person following theft or loss, the vehicle operator to which the OBU is assigned shall be obliged to reimburse the tolls in full amount calculated according to the electronic toll system records for the period from the moment of the theft or the loss to the entry of the notification of the theft or the loss into the electronic toll system by the System Operator. The System Operator shall enter the notification of the theft or the loss of the OBU into the electronic toll system and deactivate the OBU immediately upon reporting of the theft or the loss of the OBU by the vehicle operator.
In the event of theft or loss of the OBU the System Operator shall be entitled to apply, simultaneously with the OBU deactivation, its title to keep the Deposit and claim the contractual penalty under "Article IV" of these Terms and Conditions 2.
If the stolen or lost OBU is returned to the System Operator, the System Operator shall return the Deposit exercised under Article IV of the General Business Terms and Conditions of the System Operator to the Vehicle Operator only after confirmation by the authorised person that the OBU is fully operational, or if the OBU is returned damaged, after confirmation by the authorised person that the damage was not caused by the Vehicle Operator. The authorised Person is the service centre of the System Operator at the central logistics warehouse and / or the service centre of the OBU manufacturer.
If the Vehicle Operator requests a new OBU as a replacement of the stolen, lost, destroyed or damaged OBU, the System Operator shall conclude a new Contract on the Provision of the On-Board Unit or agree to amend the original Contract on the Provision of the On-Board Unit in the section concerning the original OBU. The Vehicle Operator shall provide the System Operator for the new OBU a Deposit under Article IV of the General Business Terms and Conditions of the System Operator.
The Vehicle Operator and / or the Vehicle Driver shall be obliged to prevent situations in which the OBU may be stolen, lost, destroyed or damaged. The Vehicle Operator and / or the Vehicle Driver are fully responsible for damages to the stolen, lost, destroyed or damaged OBU.
All rights and obligations of the Vehicle Operators and Vehicle Drivers in the event of theft, loss, destruction or damage to the OBU shall be governed by the relevant provisions of the General Business Terms and Conditions of the System Operator.
You can obtain more information concerning the OBU on:
- the web portal www.emyto.sk in the section OBU,
- on the phone by means of the Customer Service Line +421 2 35 111111.
