Košice

Contact Points are opened from October 19, 2009, in all regional cities of the Slovak Republic and provide the following customer services:

• registration
• signing Contracts on the Use of Specified Road Sections under the Prepaid Toll Regime and under the Postpaid Toll Regime,
• signing Contracts on the Provision of the On-Board,
• On-Board Unit provision,
• receiving securing of the liability of toll payment and the liability of returning and not damaging the On-Board Unit including its accessories,
• mediation of fixed installation of the On-Board Unit,
• replacement of damaged or non-functioning On-Board Unit by a functioning one including the receipt of potential additional payment for the On-Board Unit price, if the On-Board Unit damage was caused by the Vehicle Operator or Driver,
• taking back the On-Board Unit including the receipt of application for refunding the deposit for the On-Board Unit to the customer if the claim is assumed i.e. there are no arrears recorded and the On-Board Unit is returned non-damaged and fully functioning
• receipt of prepaid toll (credit),
• refunding of unused prepaid toll,
• receipt of supplementary toll,
• providing the statement of toll transactions in hardcopy or electronic form,
• advisory on Electronic Toll Collection,
• receipt of reports on technical problems,
• receipt and solving of complaints, claims and suggestions.